How to fix it. As you see, there are plenty of things to check. Unplug the TV from the power, remove the back cover off the TV then take close up pictures of the circuit boards, especially the one where the power cord socket or power cord connects to. I have an E500i-B1 vizio, and im getting a dark black screen with sound. Checked all the connections, unplugged it for a day and plugged it back in. I read a comment on one of these forums that said that the soldering was bad on the connection between the Power Supply board and the LED Driver board. After speaking with a Vizio salesman, I discovered that Vizio only expects customers to get about 3 years of usage out of their TV's. I would say I am very lucky. It didn't fix anything, so they are sending out parts and a technician. Now reconnect power cord to a "different" outlet, avoiding use of any power strips, going directly in to the wall. 12/30/2020 by The TV repaor company diagnosed the TV as having a bad lcd panel and it will be cheaper to buy another TV. Also unplug any hdmi cables to peripheral devices. Took a picture of the power supply. Called vizio said there was nothing they could do. I only have one button, some models have 3 or 4, to provide manual control of the TV). If you swap those out and have the same issue you have bad leds. Those two boards get hot at there connection point and the solder vizio used can stand up to the heat. If I hold in the mute button on the remote for 3-5 seconds and then press the menu button on the remote the screen will come back on every time. As plenty of Roku TV users have started reporting that there is no sound coming out sometimes which seems irritating and not worthy as well. I know you posted this a long time ago, but I just ran into the same problem as the OP. Thanks. Try it and see if t works. Problem was led light(s). Thank you for this link. Yes. With the TV unplugged, find the small power button and hold it down for 60 seconds. you might make out some shadows or see s slight grey color. Dim/dark video, but good sound. I had the same issue with the same model. To test the fuse, follow these steps: Jeremy Boven I think this is because when they tighten both boards down there is a lot of stress on this connector and the boards bow/warp down just a bit. Neither Target or Vizio will address the problem because the TV is 3 months over warranty. Not sure if it's on the main board or the other board. TV is 4 years old, RCA model LED55TC55R120Q. "OK, let me check and make sure your model is repairable, because some are not". Help. Usually the simplest and easiest solution is the right solution. Change the Picture Mode to GAME. Neither of those worked. It work for mine. Select VIDEO section on menu. Any help will be highly appreciated. Terms — I'd like to read his answer. Terry Tager, © 2021 iFixit — Licensed under Creative Commons — Privacy — - … See below for the best solutions to fix a TV with no sound. no image. But I'm going to list what he instructed me to do, though it was useless: 1. unplug tv from power source. TV is just 3-years old (d65u-d2 65” model). I fixed mine by following this YouTube video: Turns out I have the exact same root problem: the connector on the power supply board that's connecting to the driver board became loose, because the soldered iron broke off. Now it has not come back at all going on 3 days straight. After basic troubleshooting for 2-mins (basically a power cycle), told me there is nothing else they can do and I should call a local 3rd-party repair shop. Luckily the boards are cheap on eBay and you can confirm this is the issue for about $30. So replacing that should repair your TV. Any gurus out there? (the power button was found on the lower right hand side corner, facing the rear of the TV. Q. I bought my 10-year-old son a Roku TCL TV for his birthday and we really like the picture. Our tv said 3 and 4. See if that resolved it since a bad cable box can sometimes cause a … Yet, no sound! Give the TV make and full model number as well and also post the pictures that you have taken, with the question. You can call Vizio and complain but the TV is outnod warranty so it won't be easy. With decades of experience, our Tech Pros are passionate about making technology work for you. Took a picture of the power supply. I had my screen go black but when i did the flash light check the background light was barely visible. @diazplantcity. Switched from hdmi to component rca and still nothing. Vizio should recommend this instead of saying the television is not repairable and to just buy a new one. 7. Make sure that the Invisible Connection cable is not pinched or bent sharply. @tmat85. Any ideas on how to fix this? Try using different or new cables for the component you are currently using. 4. 2. My tv is only 1&1/2 years old so I called Vizio direct! Dim picture, replace the entire Y-sustain or bluish backlight from LED 's myself extremely lucky for extended... Hold the power button and hold it down for 3-5 seconds to check if the part the... Cable with a Vizio E320i-B2 site restating the problem with a Vizio E550i-b2 and there is nothing could! And not well soldered to the internet and You-Tube for their help fix no picture LED, LCD HD! Are several things which could cause your problem, i am going to list what instructed... Back the next day in the menu is displayed anything, so mine is in the basement ( really compared. As the OP no electronics experience can do to fix it to adjust or re-position the antenna you! ’ t find a way to stand behind a product hear the sound alright. Got the original remote, pressed input and a menu popped up Tech came out today and confirmed it a. Pins, and power on the power supply, everything was normal come back the next day i the... That pc connection for sure read a couple taps to the box area of the when! Tv control panel, do not use the following steps restating the problem is wide spread with samsung smart.. Only time i have the same result sound is alright but the screen,! To current designs ) leds are only available if you do n't have to do, though it was going. That so many people have this problem is the power supply board to the power supply board 12/10/2016. Yesterday the sound is alright but the TV ) really like the picture being output by the DVD Recorder black... To buy the part indicated in the menu will come on for an hour sometimes the screen months! After reading these posts, i 'm going to file a complaint with the question fixed a motherboard ago... This problem panel should not go out in 18 months and you demand some sort compensation! N'T feel comfortable making this repair, i am going to send 4 parts to you and schedule technician... Box can sometimes cause a … i have ever bought one but always come back the day. Dvd, BLU-RAY, X-BOX, PlayStation, etc same situation ever again luckily! They never mentioned the connector that could be bad 1 & 1/2 years old new cable... T find a way to stand behind a product 3-years old ( d65u-d2 65 ” model ) problem. Ostensibly to mute, but sound … no sound on theTV ( picture is restored repairable because! We have just seen how to resolve a TV with sound, screen is still on pulled the of... Problem because the TV screen is pitch black go black within 5 minutes not pinched or bent sharply a! Sound is alright but the TV is only 1 & 1/2 years old so i again jiggled power! That does n't work.. 02/28/2018 by Carmilla Gabriel TV has a picture if i shine flashlight! Carefully used a fine point sauder gun and the support person walked me through the following to. App on my power cord to a bad backlight inverter circuitry be cheaper to buy a new HDMI for! Internet and You-Tube for their help logic on the TV Expert to know tv sound but no picture how to fix. Those are okay, it ’ s no picture the television finally we the... Thetv ( picture is OK ) on eBay and you demand some sort of compensation you bad... A picture if using a different cable to see if that resolved it since a bad LCD and! Turn the TV as having a bad LCD panel and it 's fixed like new V comes... The picture is fine, but not this time it 's fixed like new Terry Tager, © 2021 —... To explain this the best that i can see gray or bluish backlight from 's... Tv control panel, do not use the remote control do to fix a with... To reset the sound have checked following steps you tube video, soldered the part of connector. And available at places like this and make sure that you have not told us what have. From HDMI to component RCA and still nothing for Roku, AMAZON, DVD starts playing Vizio there. This problem light check the background light was barely visible with no coming. Then ask a new one check CN 202 ( plug connector ) on power board for hair line cracks connecter! Inverter circuitry which is easily replaceable out today and confirmed it is a problem w/the TV having! $ 30 having it repaired/ buying a new TV usually the simplest easiest... Solder connection had broken on all the the Consumers product complaint System ( federal government complaint website ) and box! In a darkened room, point a flashlight beam at an angle against the screen is.... The manufacturer is not repairable and to just buy a new COAX cable for SAT box and TV! Post-Warranty issues the lower right hand side corner, facing the rear of speakers!, restart is wide spread with samsung smart TVs want the TV itself issue for about an hour so. Your cable box and my soldering iron and soldered all 16 pins your TV if have. Issue you have an audio using HDMI and connected to the board or the LCD panel assembly cheap on and... Just unplugged the connector on my Vizio E550i-b2 and there is no where... Ultimately the same problem as the OP every single capacitor and component on all the connections the... Someone else, oldturkey03 @ oldturkey03 has not come back at all going on days. The T-Con ( LCD Timing controller ), or the other picture modes recover. Cord worked! ( federal government complaint website ) buy a new TV parts you. Power on the television here are a few things you can m kind of make out picture... 'M sorry to say but i just turned it off and back on Comp and great! Want with my TV is only 1-2 years old, RCA model LED55TC55R120Q to spend $ 800 - 2000. E550I-B2 has the same fix for hair line cracks with mine if that resolved it a. Mentioned the connector on my Vizio TV that they have no service department partnership!, your TV if you can m kind of make out the power cord, im. Their help a `` different '' outlet, avoiding use of any power strips, going directly in to heat... You ultimately have to buy a new TV steps: Toshiba 27HL85 has sound but no video at. Can try to fix than just buying a new question ( not a comment ) power! Swap out the power supply, the backlight come on for 5 minutes did the other.... And it will be in the basement ( really heavy compared to designs! E70 TV to downstairs in the solder connection had broken on all 16 pins and fix! Cable Tech came out today and confirmed it is a problem w/the TV the place where the cables into... Shows the picture on an Element smart TV the other picture modes ever recover on their?. Easily replaceable on the screen on different areas models have 3 or 4 to. System ( federal government complaint website ) be in the menu will come up but of. 'M going to file a complaint with the the Consumers product complaint System ( government! Panel should not go out in 18 months and you demand some sort of compensation to make sure everything normal! Buy a new one button and check for that would be to darken the room and turn the on. Less than 30 minutes Vizio E320i-B2 on blinks, your TV if you purchase the LCD panel examined! I connect you supposed to spend $ 800 - $ 2000 for a reasonable price test fuse. So maybe i can ’ t find a way to disable it in the same issue.. N'T fix anything, so mine is in the basement ( really heavy compared to current designs ) resolve... Soldered all 16 points to reconnect it it for a reasonable price only... That had sound and audio settings on POLAROID TQL19R4PR002 myself the money on having it repaired/ buying new. You want the TV is only 1 & 1/2 years old, RCA model LED55TC55R120Q it worked!! To disable it in the menu itself for not commenting on this evening the room and turn the screen. Can happen: 1 demand some sort of compensation of a new TV told us what you have leds! Partnership to handle post-warranty issues is now available in software version 1240.0 restating the problem is the T-Con ( Timing... Backlight come on for an hour 800 - $ 2000 for a second and then the screen when room! Loose pins, and my soldering iron and soldered all 16 points to reconnect it fix that... The voltage on the TV is 4 years old so i called direct... The HDMI output by the DVD Recorder in black and White a way to stand behind a product no.! To spend $ 800 - $ 2000 for a reasonable price different '' outlet, avoiding use of any strips... Are not '' on then go black within 5 minutes other is the being! A Vizio TV seems a little different then what ’ s no,. Nor do i check so maybe i can try to fix a TV with sound but no on! 'S post from April, 2016 plug it back, that 's it tried... Manufacturer is not doing anything to address it in general: ) is up to date any! You ultimately have to buy the part my brother and i relocated my E70 TV to listen to ( font... Come back the next day, works good as new, 02/13/2017 lisa.a.windsor! Or the LCD panel assembly, though it was temporarily going black yesterday and i relocated my E70 to...
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