Overseas Adventure Travel is a tour company located in Boston that has, within the past 30 days, attempted to unlawfully, unilaterally, and retroactively, amend the Terms and Conditions of its booking contract in order to attempt to refuse issuing cash refunds and only issue vouchers for future travel (even when they canceled the trip). But that hasn’t caused us to lose sight of who we are as a company and how to best serve our travelers—who are, and always will be, our top priority. Ryan Eller and Sarah Dutter, two Bay Area nurses stuck in Morocco due to the spread of the coronavirus and subsequent travel restrictions. We are postponing departures of ALL of our adventures through the end of December 2020. In the recent Solo Traveler survey, presented with the support of O.A.T, nearly 3,000 respondents shared their views regarding solo travel and the Coronavirus. Travel Troubleshooter: Owner canceled my Vrbo rental. When travel started to get restricted due to the coronavirus, we contacted Overseas Adventure Travel to inquire as to the status of our trip. They never notified us that our original trip was canceled nor consulted us about rebooking us to another date. As a company, we’ve made many difficult decisions since the beginning of this crisis—including the decision to postpone all of our adventures through the end of December 2020. • Select Asia trips cancelled through 2021 When we contacted Overseas Adventure Travel customer service, a representative told us that they “changed” their policy regarding refunds and would not be honoring the refund policy that was in effect when we booked our original trip. In the Government’s latest update on travel restrictions, it has been decided that all persons who travel to Norway must take a mandatory COVID-19 test upon arrival, including Norwegian citizens.This test is free and should be taken as soon as possible, no later than 24 hours after arrival. Travel and COVID-19. We hope that you also continue dreaming about the day when we can freely explore this big, beautiful world again. Under Massachusetts state law, a tour operator must offer a refund when it cancels a trip. Your safety, as always, is our #1 priority. We are in constant communication with our staff in our regional offices around the world, along with the U.S. State Department, and we are closely monitoring the Coronavirus situation. View your invoice and payment history. Even during our most challenging days, you continue to inspire and remind us that together—as a travel family—we will see this through. View all 2 photos Business Details It offered to either rebook another tour and receive $500 per person or receive a full refund. 5 key points to keep in mind for travel in the midst of coronavirus… This includes travel plans booked with us in the future, as well as any past travel plans whereby your tour was suspended due to the COVID-19 pandemic. Why would Overseas Adventure Travel rebook you the way it did? • Choose your air preferences These credits may be applied towards travel departing through the end of 2022. • Freedom of choice during your adventure, The Customer Number you have provided is not valid. • Departures postponed through December 2020 You could have reached out to someone higher up at Overseas Adventure Travel to appeal your case. Call for tourist information or assistance in the case of accidents and emergencies including COVID-19. We have received heartfelt messages from so many of you, helping to give us hope that we’ll overcome this current crisis. This had been specified in Overseas Adventure Travel’s terms and conditions when we booked the trip as well. First, because it promised it would. Updating will allow you to accept Terms and Conditions, make online payments, read our itineraries, and view Dates and Prices. Your safety, as always, is our #1 priority. Your Choice. The Leader in Personalized Small Group Adventures on the Road Less Traveled. We’ve been through 9/11, SARS, and the Ebola outbreak with the rest of the travel industry—but this crisis feels different. We hope that you are safe and staying healthy during this difficult time. We told them that we do not want our $21,157 withheld by them, and we don’t want to plan a future trip in these uncertain times. My Account provides you with 24/7 access to real-time information about your upcoming adventure. Your Way. We take our responsibility to our travelers very seriously. Why can’t I get a refund? That benefits the tour operator and all of its suppliers. And we hope that when that day comes, you’ll be there exploring the road less traveled with us. … Virtually every country in the world has prohibited leisure travel or closed its borders, preventing us from being able to provide our travelers with the experiences they planned for this spring and summer, and leaving us unsure when we may resume the work we love. to Personalize Your Adventure, Grand Circle Cruise Line & Grand Circle Travel, To be eligible for the benefits of this policy, reservations must be made by 12/31/20, Under our Risk-Free Booking Policy, you can move your departure date for any reason—, If you are not ready to reschedule to another departure, you will receive a future trip credit worth the full amount already paid that can be used through the end of 2022, This policy is combinable with other savings opportunities. Contact him at elliott.org/help or chris@elliott.org. 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