If this fails to work: You'll see a small LED light come on the … All of my Hue Motion Sensors would also stop responding. Your email address will not be published. The explanation is sound and have high hopes. Some may work great, some may produce a little buzzing, and some will make the Hue lights flicker to the point of being unusable. You also want to try and separate them geographically: use each hub for the devices that are close to it. Yet they actually work in and are seen by the Phillips Hue App. I did some research on the Zigbee protocol and its coexistence with 2.4GHz wireless networks (I have two 2.4GHz networks in the house). Bulbs can also be reset if you have an official Philips Hue Dimmer Switch at home. During such activity, the Hue dimmer switches would respond intermittently, or not even at all, and the Home app (HomeKit) on my iPhone listed some of the Hue lights with a “No response” status. Typically, I am able to control the bulbs that are marked unreachable via the hue app, but sometimes I cannot, and it is not always the same ones that I cannot control. Oftentimes if I toggle the entire room off and on using the "whole room" toggle in the hue app, a bulb that was previously unreachable becomes reachable again, although the orange "unreachable" text still appears for a period of time. The Philips Hue Smart plug allows to add any light to your Hue system. anyway, try spacing your router and hub by 6 feet and see what happens. Everything has been working great, but as of the last week or so a good number of my bulbs have gone into the "unreachable" status, and it seems to rotate around through random bulbs. One should always have something sensational to read on the net... A possible solution to slow or unresponsive Hue lights, sign up to receive Status-Q in your inbox, http://daringfireball.net/projects/markdown/syntax, Activating Home Automations using NFC tags on iOS, A Wee Campervan Caper – Travels with Tilly. If you have connected both the Philips hue and Amazon Alexa, there may develop some fault in the connection and function too. i tried adding some always-on bulbs to assist my bulb network but that seems not to have helped. Nigel, you do realize that all your gadgets are SHARING the wifi with your PC. Whether it’s for your living room, your kitchen, your bathroom or your back-yard, Philips Hue has the perfect light. Philips Hue Wireless Dimming Kit. If that happens to your bulbs, it's usually because you connected them to a dimmer switch. Knowing that the Hue Bridge uses the ZigBee protocol on the 2.4GHz frequency – I changed the wifi connection on my PC from 2.4GHz to 5GHz… and problem solved! I have a few 2.4GHz-only devices, and/or devices that need the additional penetration through walls, structures, etc that I need the 2.4GHz spectrum for. To get started, select the "Enable Skill" button in the Alexa App to link your Philips Hue account and say, "Alexa, discover devices”. Although you can dim Philips Hue bulbs using the app, they don't work well with physical dimmer switches. And then I remembered that my router operated on two available wifi frequencies, 2.4GHz and 5GHz. All are controlled by wifi and the Google Home app. The red bump being the hue bridge and bulbs operating on zigbee channel 11. I found this useful diagram online (apologies for not knowing its creator): ‘802.11b/g’, in case you don’t know it, is part of the technical standard popularly known as Wifi, so the green labels show Wifi channels, and the blue bars show Zigbee. Open the Google Home app . Philips says that if you do use Hue lights with a dimmer, be sure to keep the dimmer on 100% at all times. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. Your Philips Hue Bulbs Flicker or Buzz. This is the device that the hue bridge is connected to, and it resides in a location central to the entire house. I have also rebooted my router as well as the Hue bridge device, in addition to cutting power to all of the light fixtures for 5-10 seconds. I had the exact same problem, but I solved the issue differently. 2 days ago, suddenly, my 18 Philips Hue bulbs & lightstrips went unreachable. Why not sign up to receive Status-Q in your inbox? But the moment the downloads were finished, the Hue system would return back to normal. Admittedly, we have rather more bulbs now (33 and counting), but that’s nowhere close to the limit it can handle. Sunlight Inside products provide full control over the light spectrum (6 colors vs. 3 colors), deliver much more light (almost 2x the lumens), and deliver light closer to your eye (for maximum biological impact). Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and accessories. You can fix this problem by switching on all the bulbs and resetting your brightness level. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. Non-Hue lighting can then be tied into your favorite Hue scenes, schedules, or can even be accessed remotely. Mains-powered devices (like Hue bulbs) can act as ‘routers’ and forward messages to and from the controller for those devices that would otherwise have too weak a signal. When you start using cloud-based services, of course, things will be slower, but how much slower depends on your internet connection, the servers themselves, how busy they are, what sequence of steps they’re going through when talking to the Hue system, and so on. I briefly had them working earlier this morning after a hub … Troubleshooting for you Philips hue System Bridge Connectivity Bulb Connectivity Bridge ip Address Bridge MAC Address If you want to add a new bulb without a Hue Bridge, install the bulb and switch it on, then bring the Dimmer Switch close to it and press and hold the On button. Hope this will speeds up my hue responses again As you pointed out, changing the ZigBee channel is also effective, particularly when there’s a number of other devices that require connection via the 2.4GHz network (or perhaps if there’s wifi interference from neighbours). Your lights meet your music. And when I looked, sure enough, my Wifi router was on channel 11 and my Hue hub was on a Zigbee channel that was rather too close for comfort. The Hue lights should work pretty much instantaneously. Functionality: - Synchronize your Hue lights directly with the beat of your music from a SoundCloud song/playlist, direct URL link, mic or a file on your device. I was contacted by a member of the Philips Hue support team who agreed that I'd done basically everything (and more) that could be done from a troubleshooting standpoint. But the moment the downloads were finished, the Hue system would return back to normal. Any root cause for this issue or suggestions to fix? From the Devices menu, select the … Not all powered devices do this, and not all of them are good at it when they do. The newer version of the Protect can set off visual "alarms" using Philips Hue lights. @Nigel if you have 5GHz Wi-Fi available, and you’re using 2.4, then you get what you deserve. And then I did a little research and realised something that I should have thought about earlier. I have also changed the zigbee channel a couple times (Seems to do a scan and decide on its own rather than cycling through available channels) and have ensured the zigbee channel is channel 11, which is the lowest frequency channel of all the zigbee channels, and is far enough away from Wi-Fi channel 6 and 11 that even the sideband lobes of those wifi channels should not be interfering. Each Hue Dimmer Switch can support up to 10 bulbs. Awesome Philips Hue demo of lighting strips, bulbs, bowls, Iris and more in a luxury high rise residence overlooking Newport Beach California. It’s not the Wi-Fi, because everything is using the same path. But immediately after if I use the master switch​ for that room in the hue app to turn on all lights, it works and they all turn on. You will also be able to dim your light at your own convenience. Enjoyed this post? Glad you had it covered. Go to support. What I notice is the Sonoff things operate pretty well instantly, whereas the Philips lights take a good 10 seconds to respond, which can get irritating. Just made some changes to my WiFi network so zigbee has less interference from my 2.4 part My understanding — and I may be wrong — is that each Zigbee controller (the Hue hub, in this case) manages its own Zigbee mesh. Philips Hue biedt een breed gamma aan lampen, armaturen, accessoires én tuinverlichting. I was beginning to think it might be time to wipe the configuration off my bridge and start again from scratch. With the Google Home app. So, it has to be either Philips’ servers are slow, or the controller is. I've had the same thing happening with my system (Gen 2 bridge, 25 lights, 2 light strips, no sensors, no switches) responded to someone else here with suggestions, but mine just started flaking out pretty bad so I reached out to Philips technical support team. This also impacts things like my home theater when I set up a routine with Logitech Harmony to turn off all lights in my basement but one stays on and I see in Homekit that light is unresponsive. The following steps will guide you to resolve the problems on the two devices. Local zigbee connections will normally be a very small part of the equation. Has anyone ever encountered this? Wireless Spectrum Diagram: http://imgur.com/Gv5sf7r. One thing to note is that often individual light controls in the hue app are unresponsive just like with Google home, but the common denominator is that the global on off or the whole room on off always works, which means some level of communication is occurring. Chec I have manually configured the 2.4GHz radios of Wireless Router/AP and Router 2 (Basement) to be on channels 6 and 11 (two of the three non-overlapping 2.4GHz channels defined by Wi-Fi standards). Network Diagram: http://imgur.com/VJPfatn. Anyway, one thing that had changed in my new house was the Wifi. 4. Yet sometimes lights weren’t obeying their commands promptly, switch presses needed to be repeated, and things generally seemed, well, a bit sluggish. There is a good number of Hue bulbs clustered near the bridge, and then a handful upstairs including going up the stairwell and into two bedrooms upstairs, so I would think that there are enough bulbs to create a reliable mesh network so that all of the bulbs can communicate. Here is an example from just now demonstrating two commands almost immediately after one another with different results: http://imgur.com/uhYlgeK. I finally realized why. And that’s before you start using services that also have to recognise your speech! When we moved house recently, though, my previously-faultless Hue system seemed to become a bit less reliable. My wi-fi networks are on wi-fi channels 6 and 11, leaving channel 1 open, and I have my Hue bridge configured on channel 11, which is well below the sideband of channel 6 of the wi-fi channels. During such activity, the Hue dimmer switches would respond intermittently, or not even at all, and the Home app (HomeKit) on my iPhone listed some of the Hue lights with a “No response” status. The meshes are distinct networks, though. So Q community – if I have two Hue units, should I use the same channel for them and everything in the house? Connected to it is Router 1, which runs on private address range 2, which basically only supplies wired network connections to each room throughout the house, there is a gigabit switch hung off of Router 1 which supplies additional ports because the four ports on that device are not enough to connect every room in the house. Note: The Hue bridge cannot be paired when your Google Nest router or point is in bridge mode. However, as Philips Hue bulbs use the Zigbee wireless protocol, you can get some issues with it, including the Hue lights unreachable error, with the bulbs not displaying properly in the app. Read review. Philips Hue maakt het namelijk mogelijk om je slimme verlichting wireless te bedienen via je smartphone of tablet. With channel 6 of the wi-fi spectrum being occupied by Router 2 (Basement), and channel 11 of the wi-fi spectrum being occupied by Wireless Router/AP. New comments cannot be posted and votes cannot be cast, Looks like you're using new Reddit on an old browser. Go much further than 6, and you’ll start interfering with your other neighbour on channel 11. They're looking into the issue, and I'll report back here with any suggestions or results they have. This happens me frequently but I have no idea why. Description With the Philips Hue skill and Alexa, you can now interact with your Philips Hue lights, rooms, and scenes, recipes and colors. I have both Hue lights and some Sonoff switches. It follows that everything else will slow down while that’s happening. Here’s how to set it up so that you never have to flip a switch ever again. Press question mark to learn the rest of the keyboard shortcuts. 2 To learn more about setting up a goodnight routine, go to the Alexa app. Restart both the Philips hue bridge and the echo. I noticed the sluggish response occurred whenever I wirelessly downloaded large files onto my PC. If you have Philips Hue lights that can change color, you can control what color they change to from within the Alexa app. Lights were not working through the echo/Alexa commands and when checking the light statuses, they showed as unavailable. Your email address will not be published. If you want to watch a movie you can dim at the comfort of your couch, or can set the right amount of light in case you want to read. Unfortunately cant change the neighbors wifi hahaha Earlier today I found a lot of my devices (hue tap, hue dimmer switches) being unresponsive. See attached screenshot, all the lights except the 'Kitchen Pantry' are tied to a sensor so I don't know if that has anything to do with it. So it’s probably better to have a Zigbee network sharing with another Zigbee network than with a wifi channel. Zigbee (the wireless networking used by Hue and a variety of other systems) runs at approx 2.4Ghz: the same frequency range as Wifi. I can use the names of the individual bulbs, but nothing else. Connect with Philips Hue. At the top left, tap Add Set up device Works with Google. Required fields are marked *. I have tried removing the lights and adding again via serial number but I still get unresponsive lights. The last thing you want from an expensive Philips Hue bulb is for the light to flicker or buzz. It was announced by Signify during IFA 2020. 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