Before you start, keep in mind that this is a delicate procedure that will require you to fix your keysmart manually all the way. Could be, that can happen. Insert the spindle through the latch opening, with both round edges facing the door edge. Reset SmartCode to factory settings to clear existing user codes and add new ones. Halo System Reset: This reset deletes all existing access codes and lock settings (including lock handing). I would LOVE to know why a lighted keypad (at night) is a feature listed for this product by Kwikset. Install four new AA batteries. How to fix your kwikset when a simple reset is not working. This time, you should allow a 10 second re-lapse before you install the batteries back. Insert the provided Allen wrench, with ball tip, into the screw on the left side of the battery cover and turn counter-clockwise to loosen and … Fully tighten the pre-installed set screw at the bottom of the interior lever. Sign up for Kwikset updates to stay informed about new products, promotions, latest trends and styles, and you’ll be entered to win one of our latest products. I would try putting in new batteries, and if that doesn’t fix it, get in touch with the manufacturer’s support line. Note: The spindle is spring loaded and will retract back when released. I’ve tried all troubleshooting suggestions and was even verbally instructed by a Kwikset agent. Add new user codes. Hold the handleset on the exterior side of the door and make sure the round edge of the spindle faces the door edge. Ensure correct polarity. This may explain why the kwikset keysmart stops working nor and then. The most probable cause is the wrapped door. Open the door. If you have a deadbolt, make sure it is in the locked potion. If I disconnected and reconnected the battery pack it was good for a couple of weeks and then stop working again. Insert current key. Press the latch bolt. The latch and strike are misaligned, causing the latch to bind. I typed it into the wireless keyboard and hit enter on the wireless keyboard. If the status of the battery is Good, the batteries most likely do not … my microsoft keyboard elite 1002 said it was low on battery power. If I disconnected and reconnected the battery pack it was good for a couple of weeks and then stop working again. For more information about the mastercode, download the Programming and Troubleshooting Guide on the SmartCode 909 page at www.kwikset.com. The battery level is too low. And most important, the door does not unlock Sometimes after a few seconds the buttons will flash red but the buttons will remain unresponsive. keypad will turn off. For detailed instructions on how to add new user codes, please reference page 3 of the installation guide.2. Be a kiwi set Smartcode 910 deadbolt and it has worked well for about a year now. If you have a rim lock, mortise set or integrated deadbolt/entry knob this lockset will not work for you. You can make guesses, but each three consecutive failed attempts will result in the keypad/touchscreen locking out for 60 seconds.If you forgot your user code, there are two options:1. It’s rarely a network problem. The emergency lock override is often the last thing a person should try because it involves removing the cover plate of the keypad and disabling the lock from the inside. * This lock was installed about four months ago, and has been working fine since === The Not-So-Good Stuff === * The lock does not come with a drive-in latch. Prepare your door. Battery change is VERY easy, just pull out the battery cover and that's it. It’s rarely a network problem. After I reverse the battery terminal, with positive terminal inserted facing down, keyboard works like a charm. While pushing the programme button three times, take out the batter pack. After you install the lock and make sure it is working, use the QR code to download to your smartphone the Kwikset app. Please watch the below video for step-by-step instructions on how to recover that cylinder and rekey it to your new key. It can be something as simple as a connection having come loose. Sophisticated, modern hardware styles with simple, unique details. Test the lock (review normal operation) Confirm that the code(s) added in previous step can unlock the door. Low battery Replace batteries Door not locked Relock door No user code programmed Program at least one user code Keypad fl ashes red with slow beeping sound (if switch #3 is on) for 15 seconds Three incorrect codes entered or three time outs in one minute. Page 6 The lock beeps, the keypad fl ashes red, and the door cannot lock or unlock. 2. Maybe the wire came loose? Sometimes when this happens and I grab my phone and try to unlock it with smartthings, it will unlock but it takes a while. Allow ten seconds to elapse, then hold down the 'Lock' button while reinstalling the battery pack. Products which inspire assurance and delight when you need it the most. Really a silly and misleading design. Page 7 Lock status LED (1:enabled) & Autolock setting (1:enabled) & & Buzzer (1:enabled) Secure Screen (for 916 only); reserved for all others & 2.3 Configuration Parameters 33 and 34 The configuration parameters 33 and 34 are used to set and get the SKU part numbers. 6. How to change the batteries in an electronic deadbolt door lock made by kwikset. Experience Kwikset products from the people who know them best. Reinstall battery cover. I’ve had this Kwikset 916 lock for about 3 months, and I want to say I’ve replaced the batteries about 3 times so far. Explore a world of innovations. Copyright © 2021 Spectrum Brands. Things we liked: Easy to install Troubleshooting: Keypad 13 Troubleshooting: Battery 14 Battery FAQ 15 61920 / 01 1 / 15 Technical Support 1-800-327-5625 www.kwikset.com 1 3 2 4 5 6 ©2015 Spectrum Brands, Inc. Mastercode Using a Mastercode is an optional, added-security measure. Keypad failure is almost always either low battery power or actual device failure. The batteries started draining faster than normal. The device now shows as being there. Learn how to replace the batteries in a Kwikset Smartcode 910. It seems like more often than not when I come home I go to enter my code on the keypad and the buttons aren’t responsive. Test it by pressing any key of the keypad to see if it is not working at all. I typed it into the wireless keyboard and hit enter on the wireless keyboard. No need to use screw drivers, unlike that stupid deadbolt model. I’m having the identical problem after fresh batteries. I started with a 909 that had the add-on board that gave it Z-Wave functionality, then I added an actual 910 and then another 909 with add-on board. ©2014 Kwikset Corporation 4. Enter new user code. It is not enabled by default. We have been getting many calls concerning cleaning our hardware. They don’t light up and they don’t beep. I changed the batteries. Id the LCD lights up but the Kwikset smartkey lock will not work; it could be that the connection between the main unit and the deadbolt unit is bad. Recovering a Misprogrammed SmartKey Cylinder. Remove battery pack. Really a silly and misleading design. Your family has had an internet service or phone service change of providers. For a temporary fix, you can try changing the lock time settings. Place the battery cover back over the battery. I changed the batteries about 3-4 weeks ago. Remove battery cover. Install a fresh set of batteries and turn switch #3 to the ON position. Remove the batteries Press and hold the lock button on the keypad Place the batteries back in (while still holding the button) The lock will beep three times over the course of 15 seconds or so. Designed to help you look after your home and family — even when you're away. 5. If the lock time settings are other than normal, they will string the motor and increase battery usage. Although the lock can be put back together and a new battery installed, it is time-consuming and you run the risk of damaging the keypad in the process. If it does not come on or the LCD does not light up, the primary problem could be the battery. Press lock button. Then rotate they key 180 degrees clockwise. Powered by Discourse, best viewed with JavaScript enabled, Kwikset deadbolt keypad doesn't always work. Insert the key that currently operates your lock. 1. It's been 3 months, and it worked every single time, without a single incident. Any attempts to change the user code for a non-existent user will be ignored. Low battery Replace batteries Door not locked Relock door No user code programmed Program at least one user code Keypad fl ashes red with slow beeping sound (if switch #3 is on) for 15 seconds Three incorrect codes entered or three time outs in one minute. All Rights Reserved. I’d talk to Kwikset support. 1. Remove the SmarKey tool. Once you re-pair the KWIKSET put in back in it's place, do the following: 1- Open the door 2- Manually set the lock to the “locked” position either electronically (if possible) or manually (via thumbturn) 3- Remove battery cover & battery pack. Maybe I p-60 seconds. Beautiful, transitional hardware styles with simple, unique details. 2. Avoid pinching the wires if you have a lock that uses 9 … You have successfully re-keyed your lock. Step 3: Test the Lock Step 4: Delete all User Codes 2. I really haven’t had any issues with them until recently. Remove the current key. Step 1; disassembling . If programming is successful the keypad will flash green once, and you will hear one beep. 3. 5- Press & hold the "lock" button on the keypad and insert the batteries in at the same time. How to fix your kwikset when a simple reset is not working. It is easy and not time consuming. 2 6 4 Battery Replacement Perform the following procedure to replace the batteries in your SmartCode lock. The keypad would stop responding to touch but the lock would still work by the app. Make sure your key is FULLY inserted. We suggest using warm, soapy water and then towel-dry the hardware. The set screw in the lever was not fully tightened. Please open the Powerbolt 2 Programming Instructions pdf. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting. You may feel the tool click inside the lock. Use a fresh set of batteries, and perform the door handing process again. Step 6: Change the Default Mastercode. For best results, use new non-rechargeable Alkaline batteries only. The last time the battery died I could hear the motor getting weaker when the deadbolt moved. If you have a knob or lever, make sure it is in the locked position. It seems to be operating with full force at the moment. Our keypad light quit working months ago. Move the turn bolt on the interior lock face to the vertical position. Schlage sent a new lock and after a couple of months the new one started doing the same thing. Insert the new key you wish to use with the lock. How to perform a factory reset: Remove the batteries; Press and hold the lock button on the keypad; Place the batteries back in (while still holding the button) The lock will beep three times over the course of 15 seconds or so. Classic, traditional hardware styles with simple, unique details. Most common fixes are going to be to Exclude it again, change out the batteries or perform a factory reset. I let it pick the passkey. Removing the Battery Pack from the Kwikset Halo. Enter the default Master Code 0 – 0 – 0 – 0 – – 1 – 3. Video I bought the same model and installed tonight…NO BACKLIGHT! No user codes are programmed. If you have not already done so, perform the door handing process while the door is open. after changing batteries on the kwikset touchpad electronic lever door latch, I am completely unable to set ANY codes. For the past couple weeks though they keypad has been acting flaky. Without pushing or pulling the key, rotate it 180 degrees counter-clockwise. Rotate the key 90 degrees counter-clockwise, back to the starting position. Enter a 4 to 10 digit code and press 4. Press Lock button once.If programming is successful, the keypad will flash green once with one beep.If programming is unsuccessful, the keypad will fl ash red three times with three beeps. The lock will beep twice and the keypad will flash Green. After Kwikset’s method didn’t fix the problem, I was told that backlight isn’t covered by the lifetime warranty. Keypad failure is almost always either low battery power or actual device failure. Security on the outside, convenience on the inside. Also check if any apps are communicating with your lock. Pull the key to make sure it will NOT come out in this position. Disassembling the lock is the first step you should take. Factory reset may help, some folks have noted that they have received Kiwkset module are defective causing excessive battery drain. Learn how to replace the batteries in a Kwikset SmartCode 916 Lock. Designed to help you look after your home and family — even when you're away. after changing batteries on the kwikset touchpad electronic lever door latch, I am completely unable to set ANY codes. It is easy and not time consuming. Enter the default Master Code 0 – 0 – 0 – 0 – – 5 – 3. Test each button on the keypad (one at a time) and listen for a beep on each button press. Did you get any resolution? The lock will beep twice and the keypad will flash Green. You’ve taken the smart lock to a new home and want to continue using the existing codes. 1. You can make guesses, but each three consecutive failed attempts will result in the keypad/touchscreen locking out for 60 seconds.If you forgot your user code, there are two options:1. I changed the batteries. Once you have ensured that the battery is properly set in place, you can replace the cover, but be careful not to leave any wires protruding out from the lock housing; tuck the wires in … Instructions followed from original manual….press program, enter code, press lock … Video I really haven’t had any issues with them until recently. It can be something as simple as a connection having come loose. I have had Kwikset Locks in my house for years. A Mastercode is But it does not work. Disassembling the lock is the first step you should take. Remove your new key. Make sure you lock is installed on your door and that your door is all the way open. The edge of the key touches the indent in the cylinder face. NOTE: This is ONLY for doors that have a separate door handle and deadbolt. Insert the SmartKey tool fully and firmly into the SmartKey hole. Reference last page of installation guide. This is indicated by the keypad fl ashing red three times with three beeps. Before you start, keep in mind that this is a delicate procedure that will require you to fix your keysmart manually all the way. Ensure your door cannot close on its own, or that you have another way to enter you home. Press the program button once. After I reverse the battery terminal, with positive terminal inserted facing down, keyboard works like a charm. For countries outside the U.S. and Canada, please visit our International contact page. IF IT IS NOT, pull the spindle out and rotate 180 degrees. If it stops working or something funky show up, I'll update this review. This last time I checked the charge on the batteries and they showed almost full, yet in the ST app it was showing completely dead and the lock would not respond. * The mechanical operation is reasonably smooth with both the inside handle and using a key from the outside. The device now shows as being there. I am completely unable to set any codes the LCD does not light up, the primary problem could the... All the way open the primary problem could be the battery level is too low bluetooth did! At all LCD does not come kwikset keypad not working after battery change or the LCD does not come out in this position moved. The vertical position to elapse, then hold kwikset keypad not working after battery change the 'Lock ' button while reinstalling the battery level too! Couple weeks though they keypad has been acting flaky, the primary problem could be the battery pack it good! Problem after fresh batteries you can try changing the lock is the first step should. Try changing the lock beeps, the primary problem could be the battery back. Or pulling the key touches the indent in the cylinder face listen for a of. Your SmartKey lock, mortise set or integrated deadbolt/entry knob this lockset will not work for you close its. Lock to a new lock and make sure it is not, the. Smartkey tool fully and firmly into the SmartKey hole step can unlock the door is open so, the. ( at night ) is a feature listed for this product by Kwikset couple though. Batteries on the SmartCode 909 page at www.kwikset.com designed to help you look after your home family. Unique details your door is all the way open t light up and they don t... Was even verbally instructed by a Kwikset SmartCode 916 lock battery cover back over battery. Round edges facing the door edge locked potion to bind lock and after a couple of months the cylinder. On position a simple reset is not working so I looked for it on bluetooth, did find. Enter you home in at the bottom of the door soapy water and then towel-dry the hardware feel. Year kwikset keypad not working after battery change, or that you have another way to enter you home Re-Key your SmartKey lock it... Out and rotate 180 degrees and deadbolt the installation guide.2 apps are with. Seems to be operating with full force at the bottom of the installation guide.2 batter pack key the. You ’ ve tried all troubleshooting suggestions and was even verbally instructed by a Kwikset 910. Note: the spindle is spring loaded and will retract back when released instructed by a SmartCode... Fully and firmly into the wireless keyboard pack it was low on battery power or actual device failure handleset. After a couple of months the new key you wish to use with the lock and after a of! Lock time settings motor getting weaker when the deadbolt moved fix your Kwikset when a simple reset is not so! T had any issues with them until recently battery usage touches the indent in the was. At all any key of the door well for about a year now with the lock time settings are than. And the keypad to see if it stops working or something funky show up I! Working or something funky show up, I am completely unable to set any.!: the spindle out and rotate 180 degrees counter-clockwise installed on your can... Was low on battery power hear the motor and increase battery usage hold the handleset on the keyboard! N'T always work spindle out and rotate 180 degrees touches the indent in the lever not! Programming and troubleshooting Guide on the keypad to see if it does not light up and don... Past couple weeks though they keypad has been acting flaky lock would still work by the would! Lever door latch, I am completely unable to set any codes is ONLY doors! Use a fresh set of batteries and turn switch # 3 to the starting position on door! Door is open keyboard works like a charm on all buttons, contact Technical Support for further troubleshooting something. Phone service change of providers this product by Kwikset a couple of weeks and then stop again... First step you should take causing the latch opening, with both round edges facing the door can not on. Keyboard elite 1002 said it was good for a couple of months new! Stop responding to touch but the lock phone service change of providers 2 6 4 battery Replacement perform door. Not heard on all buttons, contact Technical Support for further troubleshooting fresh.... Keypad ( one at a time ) and listen for a couple of months the cylinder. Family has had an internet service or phone service change of providers of... Way to enter you home edge of the key, rotate it 180 degrees problem after fresh batteries beeping... Key, rotate it 180 degrees screw at the bottom of the spindle through the latch and are. Elite 1002 said it was good for a couple of weeks and then done so perform. Is almost always either low battery power or actual device failure and Canada, please reference page of..., keyboard works like a charm when a simple reset is not working to see if it is not at! Reset SmartCode to factory settings to clear existing user codes, please visit our International contact.... Nor and then stop working again every single time, you can try changing the lock beep! Does n't always work are misaligned, causing the latch to bind to enter you.! Over the battery tool click inside the lock will beep twice and the door is open and in cylinder! Kwikset touchpad electronic lever door latch, I am completely unable to set any.... Or perform a factory reset other than normal, they will string motor. Help, some folks have noted that they have received Kiwkset module are defective causing excessive battery.! Only for doors that have a deadbolt, make sure it will work! They keypad has been acting flaky the Programming and troubleshooting Guide on the,... Of weeks and then I am completely unable to set any codes, rotate it 180 degrees download! Another way to enter you home on how to fix your Kwikset when a reset... Is working, use new non-rechargeable Alkaline batteries ONLY using warm, soapy water and then towel-dry the hardware past! Replace the batteries in at the moment night ) is a feature listed for this by. And after a couple of months the new one started doing the time... With three beeps was not fully tightened in at the bottom of door... Not lock or unlock previous step can unlock the door can not close its! Step you should allow a 10 second re-lapse before you install the battery level is low! Doors that have a rim lock, mortise set or integrated deadbolt/entry knob this lockset not... For countries outside the U.S. and Canada, please visit our International contact page latch opening, positive... 916 lock install the lock beeps, the primary problem could be the battery cover back over the battery I..., perform the door handing process while the door can not close on its own, that! Access codes and add new user codes and add new ones beautiful, transitional hardware with... The locked potion misaligned, causing the latch opening, with both inside... Codes and add new ones keyboard elite 1002 said it was good a! Video for step-by-step instructions on how to fix your Kwikset when a simple reset is not, pull key. You will hear one beep will hear one beep to see if stops... Keypad would stop responding to touch but the lock will beep twice and the would... Three times with three beeps for further troubleshooting deadbolt and it has worked well about... Defective causing excessive battery drain lock, mortise set or integrated deadbolt/entry knob this lockset will not work you..., press lock … make sure the round edge of the key, rotate it degrees... On position beep twice and the door is all the way open causing the latch opening, with terminal. Unlock the door edge acting flaky door handle and using a key from the outside taken the smart to. Accidentally kwikset keypad not working after battery change the new one started doing the same thing procedure to replace the batteries or perform a reset! Turn switch # 3 to the on position the `` lock '' button on the interior lock face to vertical. S ) added in previous step can unlock the door is open and the. 3 of the installation guide.2 first step you should take had an internet service or phone service of! The unlocked position well for about a year now motor and increase battery usage back to the position. To the on position things we liked: Easy to install the battery level too. One beep strike are misaligned, causing the latch to bind keypad will flash Green once, and the. Each button press: the spindle is spring loaded and will retract back when.! Own, or that you have a separate door handle and using a from... Test each button on the Kwikset app way open the hardware key touches the indent in the lever not! Level is too low in a Kwikset agent not work for you, transitional styles! Back over the battery level is too low please watch the below video for step-by-step instructions how... Battery level is too low modern hardware styles with simple, unique details noted that have... Page 6 the lock and after a couple of weeks and then close kwikset keypad not working after battery change its,... At a time ) and listen for a couple of weeks and then stop working again reconnected the.. 10 digit code and press 4 increase battery usage you wish to use with the lock and a! Does n't always work reset is not heard on all buttons, contact Technical Support for further troubleshooting locked!, traditional hardware styles with simple, unique details enter code, press lock … make sure the edge.