A user can try reissuing the command after a few seconds as it may work after sometime. @AnimeshBote I am using a sort of virtual devices, too. I’m having the same issue with my Phillips Hue lights. yankacy … In theory it shouldn't make any difference for Alexa. Also, a user can try to reboot the device to fix this problem. I am trying to have one of my Smart LED bulbs discovered but it is not connected via WiFi and it is not showing up on the WiFi setting page of my phone. (ST live logging then shows device is offline) “error Outlet is offline” Nothing happens. Activate Alexa (usually, you can say "Hey Alexa"). The devices still respond to voice commands. So, I also hit the issue where a device shows online in ST but Alexa thinks it’s offline. If it fails, then you can try to update the wifi settings. The first and foremost thing that you need to do if your Alexa device is being unresponsive is that you will need to check if it is compatible with the smart home hub that you are using. Return to the Alexa app -> SMART HOME in the Alexa app. 1 Like deckard2020 November 19, 2017, 8:40am #5 Deleted the device from ST and re-added The power button is present on the top of the Alexa. I scanned the QR code on the bulb and the Sengled Home app reads, "This device is either not a Sengled WiFi bulb or is not supported." Release the button once you see the red LED light. Many-times, users discover that their Alexa Device is Unresponsive or the Echo has lost the connectivity. To do this, open the Alexa app and select Devices in the bottom right-hand corner. Sometimes connectivity errors are the reason of interference due to home appliances. smarth things it works perfect. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. I noticed my living room lamp wasn’t turning on and finally had a chance to diagnose it. To reboot the device, simply press the power button for 30 seconds. I seemed to have fixed my issue by resetting the hub through the developer’s portal: If you click on your home location and then on the hub you’re able to view available utilities. This is my first Leviton smart device. Everything else in the house seems to be working: Echo Plus, 4 Echo Dots, Philips Hue bulbs, Jinvoo Smart Plugs, streaming music. These are … Avoid Potential Errors During Setup Setting up most Alexa-compatible and Amazon-branded smart devices … This can happen when setting up if you … Turn off the modem and router, wait for three minutes and turn them on again. However when i have Alexa turn on/off, Alexa tells me the device is unresponsive. I have been using ST and Alexa now for a couple months. Swipe right to reveal menu or tap on menu button. In my case, it is something to do with switching over from the OSRAM RGBW custom DTH to the local Zigbee RGBW DTH (in order to take advantage of local processing). If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. For plugs with lights, release the button once you see the LED light up. (ST live logging then shows device is offline) “error Outlet is offline” Nothing happens. Maybe Alexa is having issue with voice processing. Please test if it works normally with voice commands. If that fails, you'll need to delete the device from the Alexa app and set it up again from scratch. I didn’t even have to do anything in Alexa to get it to work. Verify that the device still responds to commands through the Feit Electric app. "Alexa, ask RoboVac (robot name) to find my robot" Troubleshooting. The Alexa system will attempt to find any available smart home devices and prompt you through setting them up. Alexa doesn’t understand me. If your C by GE Plug is not responding to Alexa voice commands or the Alexa app, here are some common solutions: Confirm your C by GE Plug is connected to the C by GE app. All discovered Kasa devices can be controlled through your Alexa device. So, are you referring only to routines you write to control your smart devices or is there somewhere I can find a list of programs I can access? Sure, words like 'light' are natively used by Alexa, whether you label your smart bulbs with the word or not, but it does help if you are having issues with conflicting similarly named devices. I have 3 Iris plugs…all 3 work via Smartthings, but only 1 works with Alexa. Once you give some command to Alexa, it will take a moment or two to process the command. Everything seems good to me here! Try to reboot the smart device and re-discover the device on Alexa. My philips hue lights work through the ST Hub as well, so it seems like it’s specific to the Zigbee/ST devices? I’m haven’t really done any programming for, oh, 50 years, but I understand you’re referring to an Integrated Development Environment. My bedroom lamp now isn’t working but was though. Just like the other wireless devices, Amazon Alexa also have connectivity issues. Note: Remember to add the new lights to groups in Alexa as well, for group voice control. Why does the device’s status Show “Offline” on Alexa? Found a post in another thread that said to change the device type, and sure enough it started working. Your wireless connection … What do I do if Alexa fails to discover my devices? Within HS3, they all work fine. Alexa might seem to be unresponsive because your Echo is too far away from the router. Say "Discover My Devices". I reinstalled the Alexa app on them and reaquired the skill, Alexa discovered the devices initially but then when I tried to activate them Alexa said it couldn't find them. To rename a device, open the Alexa app, go to Devices in the bottom right corner, then All Devices. The message Device is unresponsive is shown for few secs. so how do iI fix my plug that is now unresponsive. Just like the other wireless devices, Amazon Alexa also have connectivity issues. 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If Alexa fails to connect after you reboot the modem and router, try to reboot the Alexa again. The Hue bridge cannot find all my lights. Tap on DEVICES, scroll to the bottom, and tap DISCOVER. To me this is a case of high suspicion that Belkin changed something in their firmware which has caused Alexa to not be able to communicate with the devices … Seems to be back up and running now. I switched the DH a while back to the smartplug outlet ones for local processing. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". I have searched these forums and other forums and cannot find an answer to why this isnt working. Perhaps it would be helpful if you could point me to a tutorial on programming for Alexa connectivity. I just noticed it started happening today with my Square Samsung ST Outlet. Anyone else having problems with all devices in the Alexa app becoming unresponsive. Tap the gear icon in the top-right corner and compare Device software version to the latest release for your smart plug. Have done the “disable”on Alexa, but doesn’t fix it. ST can turn on/off the plug 2. This plug works perfectly fine weather i control it from ST or i control it from Alexa. I even see it in the Alexa app on my phone but for some reason it says that the “Device is unresponsive.”. Select Other from list of brands mentioned. You can select the device types and view what devices are discovered by Alexa. Forgot all devices on Alexa and re discovered Kind of hard to go “fiddle around” with Smartthing hub and devices when it appears to be working great! Best cheap Alexa devices in 2021: From Wyze Bulbs to Echo Flex. Confirm your C by GE plug’s indicator light is not solid red, which means it is disconnected from your Wi-Fi network. Reboot your mobile device, restart the Alexa app, and see if you can control your device from there. 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