The problem I’m having is my lights are set on a timer, but one light doesn’t go off when the timer expires. So It would seem to be a interference problem. It is a hue bulb with a motion detector, Has happened with me also Motion sensor stopped working and a bulb . Hello so I just got the hue starter pack yesterday and connected them to Siri and my google home but for some reason my lights say unreachable on the google, Siri and the hue app. Turn on or off any of your lights when motion is detected. Bought a startkit yesterday. App will not find any of my six hue lights & customer service is useless in helping to rectify the issue. I’m having the same problem. However, as Philips Hue bulbs use the Zigbee wireless protocol, you can get some issues with it, including the Hue lights unreachable error, with the bulbs not displaying properly in the app. The fourth light shows that the Hue app has control of the lights. I will return this product and byt IKEAs instead! But...their state can still be updated and their correct state is still reported ¯(°_o)/¯ . I have been having the same problem and the best solution to this issue for me was to go into settings in the app, remove the unreachable light bulb, turn the light switch to the off position, then, turn the light switch back on after a few minutes. share. All other devices (non hue light, plus a few sockets) work perfectly. I had them both set to turn off and on at specific times. Regularly, my Philips Hue lights and accessories do not respond anymore. I didn't have any problems with lights being unreachable, but since yesterday all my lights are unreachable again. Do any third-party lights work with Philips Hue Play HDMI Sync Box. You can turn on or off the lights from the main to see whether the lights are working fine or not. This happens when there is interference in the home wireless network that you have got. Copyright 2021 huehomelighting.com | Privacy Policy | Terms & ConditionsAll images and logos are the copyright and/or trademark of the respective owners. Help us with your product Philips hue. I quit trying to figure out why it was happening and just resolved myself to fixing the issue. I’m now going to make a note of each bulb’s ID on a post-it to make resetting them easier. I tried the following - PTP Homey - PTP Hue bridge I just spend $200 replacing my leds and now they are unreachable, everything is brand new! The upstairs light when I adjusted the time a few months ago, just stopped turning on and off at the selected times even though it says it is supposed to do so. Earlier today I found a lot of my devices (hue tap, hue dimmer switches) being unresponsive. Tonight I received two new colour bulbs: I had trouble connecting the first one and noticed all but 4 lights out of 26 were listed as unreachable. Read our full guide here – How to Fix Unreachable Hue Bulbs. Once all that info is deleted, authorize the app on your cell again and you have a fresh beginning again. Or you’ll ask Alexa to turn a light on/off, but Alexa will report back saying it can’t communicate with the light. In this way, you can easily counter this issue and can make your hue light bulb in the range of bridge and your hue app. I got this to have some fun over Christmas but this is nothing but frustrating. The simple answer is no. If this doesn’t seem to work: 1- Open the Philips Hue app. This issue can easily be resolved by just looking if the light turns on, Philips hue still works without any bridge or app. But...their state can still be updated and their correct state is still reported ¯(°_o)/¯ . How the heck am I going to read the number on this light strip which is about 25 feet at the highest point of the log cabin interior ceiling. They have been working fine for over a year and all of the sudden have become unreachable. Can not get the hues app to discover the sensor or bulb. This is not ok! Both your home Wi-Fi network and Zigbee network broadcasts on 2.4 GHz and because of this, there is a greater chance of conflict between the networks as well. Unfortunately, there are zero third-party lights compatible with Hue’s Play sync box. 3. Your smart bulbs can become unreachable due to the following reasons: Sometimes, the bulbs are not turned on at the main point which may result in the bulbs being unreachable from the app. If with the bulb closer to the bridge it still cannot be found then you can add the bulb by manually entering the serial number via the Hue app. Since the lights were unreachable in the app, likely during the October app update, I lost all synchronization ability and control through my google home which is extremely dissatisfying. Try the following troubleshooting tips to resolve the issue. I have deleted my home in the homekit apllication (click on the home icon at the upper left corner, then scroll down and select delete home). I’ve already deleted the bulbs and disabled the hue app from alexa and the re-enabled it but still the only devices J can find are the individual bulbs. Click to Read More. 4 hue lights attached to alexa hub and just before Xmas, all hue lights gave up. Bulbs may be out of range with each other or with the Hub. Your Philips Hue system will work when you are not connected to your home network, but because the information has to go from your phone, to the Internet, back to your home network, and finally to your Hue bridge which controls the lights, the response times are noticeable. The common causes may include a damaged bulb or plugging the bulb into the wall dimmer switch. However, if you have a brand new product we have some tips you should test! I have removed the Dot from my Alexa account, leaving just the One, still no joy. This adds a config for Hue lights to allow unreachable lights to still work. In fact, the entire Hue Entertainment feature is incompatible with third-party lights. With Philips Hue lighting products (and the required Hue Bridge), you can adjust and control your lights from anywhere in the world. Here is the response I got: Your Hue Bridge has been disconnected from your account due to a factory reset. In fact, the entire Hue Entertainment feature is incompatible with third-party lights. But, you have to connect the Bridge to your application in this regard. GE Link bulbs routinely become unreachable from the Hue Bridge. I have one that has suddenly (after 1 year plus) become unreachable. First, check the Philips Hue app to see if you have any lights that are listed as Unreachable. Now my only problem is that some of my bulbs won’t seem to take the latest update. Also still worked. Let’s see. Want to know about them? – White and Color Ambiance Bulbs, Does Philips Hue Need an Internet Connection to Work. The issue may also become very serious if both your bridge and wireless router are close to each other. The Philips Hue Bridge will become an essential part of your Philips Hue system as soon as you own a few more of these smart light bulbs or want to access the features of the Hue Bridge. Wait two minutes while your Hue system starts back up. just started happening around December. If with the bulb closer to the bridge it still cannot be found then you can add the bulb by manually entering the serial number via the Hue app. If a bulb cannot be found, switch off any power, wait 5 seconds then turn it on. Basically, when you turn on one of the Philips Hue bulbs without using the Philips Hue app or your Amazon Echo, it can cause all kinds of weird connectivity issues. This is a common issue and can be very frustrating, however there are a few reason this can happen, once you know which reason it could be then you can easily fix it from there. The Hue lights should work pretty much instantaneously. After that, go to Zigbee Channel Change From there. Looking into the Philips Hue App, they appear as "Unreachable" (no link). The common problems occurring to smart bulbs and their solutions are given in details above. Same problem here. It's important to understand that the IKEA remotes work differently from Hue remotes. I have a few different model numbers but it doesn’t seem to be totally based on that. Mike is the founder of Hue Home Lighting, a huge Hue fan with far too many lights, covering home and garden. For those having remote access issues, I updated the app on my phone to version 3.17.0 and it took care of my connection issues outside of the home. In addition, it might be possible that one channel can’t work for your lights. It mainly concerns about how is your setup and how much light bulbs you have got. I know I hit the HHome app on my iPhone and after that suffered some frustrating and same issues as you are. Looking into the Philips Hue App, they appear as "Unreachable" (no link). Archived. Hi Sean, thank you for the information. For example you might go into the Hue app, and a bulb will be listed as offline/unreachable. However my bulb keep dropping their links to the hub. First, the bulbs that are having the issue need to be powered on. Create multiple time intervals. Philips Hue offers a variety of smart lamps, light bulbs, accessories, and fixtures; whether for your kitchen, your living room, your backyard, or your bathroom. This has been an issue for months. I dont know why. & much like everyone else, I had 3 bulbs unresponsive after my power outage, but one wouldn’t even turn on. Hue bulbs use their own wireless connection known as Zigbee which is connected to the local network. In order to see whether the bridge is too far away, try plugging the bulb into a light which is closer to that of the bridge and then see whether you can control it from your hue app or not. Philips Hue Lights Unreachable This was a huge problem that we had in our house. Working for at least two years, now unreachable. I’ve tried every fix that I could find but they still don’t work. Your home internet WiFi and the Hue bridge that uses Zigbee to create a wireless network both broadcast on 2.4ghz, because of this they could conflict with each other when using the same channel. The fix here is to change the channel your bridge uses. Epic fail HUE! Hopefully the suggestions in tbis article will help solve my problem. This will give you the option to still return the actual state. If this doesn’t fix your problem, or you don’t have any Unreachable lights, then one method that often addresses grouping problems is to simply remove the glitchy light and re-add it. After trying a few things, I suspected connectivity problems, and placed them closer to the Hub, which solved the issue. Running Hue 2.1.0. Can control them in Alexa but not Hue App. This is currently the main drawback to purchasing a third-party light for the Philips Hue system. Your email address will not be published. The leading cause of this could be as a result of your home wireless network interference. Beyond frustration! Please advise me on how to fix this issue. You have added them but when it comes to turn them on and off the app says it cannot connect to that light bulb. If it is reachable and working then the issue is with the distance it was from the bulb. Required fields are marked *, By using this form you agree with the storage and handling of your data by this website. Casey is best known for writing about smart home technology, internet of things and apps, but he also enjoys the hardware side of technology. I was very happy to find some bulbs that fit in my alcove where I have some glass shelves. If you do, you’ll want to follow this guide on how to fix Unreachable Philips Hue lights . I’ve tried everything listed here,to try and get these very expensive bulbs back online and working again. Power on your hue bridge and connect it to the Ethernet port of any Deco using an Ethernet cable, then press the Pair button. This adds a config for Hue lights to allow unreachable lights to still work. 90% Upvoted. Can a bulb’s controls go out? The biggest reasons for that is because it packs in a ton of features for its products, but also because it's consistently reliable. Where is your Quality Control? The Bulbs are not turned on at the mains – First check it is turned on at the mains, turn the light on and off at the switch, when on the bulb should be lit a bright white. Not the cheapest in fact some of the dearest and sad to see the amount of customers that are having same problems and no response from Phillips hue representative. I can tell google or Siri to turn them on and they will turn on just one and … A cause of this could be interference from your home wireless network. I’ve tried most things listed except starting from scratch. I’m having the same issue – 7 lights all show as unreachable. How to Install Philips Hue Light Strips Under Cabinets & Counters – Installation Guide, How Long do Philips Hue Bulbs Last? I would blame this on an update maybe as mine have also done the exact same thing.. pay way to much for such unreliability. Couldn’t reach any of the 4 Hue bulbs after working fine four a couple of years. This does not look that smart and it is the last thing you want! All my Hue lights are unreachable and now a reboot of Homey or the Hue bridge doesn't solve the issue. If found just assign it to your room again and it should work as intended. Thank you!! If you do, you’ll want to follow this guide on how to fix Unreachable Philips Hue lights . Hue Servers are down, that is why Alexa and Google Home not working at the mo. One other thing here to take note of is how the hue light bulbs connect. New comments cannot be posted and votes cannot be cast. my hue app is frozen on the “Update Available ” Screen. There are a lot of new outdoor Hue products that work great with Hue Lights v3.7. My Alexa app and my Echo both advised me that my lights are unresponsive! But there are some other issues with the people as well. Thanks so much! I’ve gotten no where with Philips technical support, so I thought I’d check here to see if anyone has experienced the same… 2 days ago, suddenly, my 18 Philips Hue bulbs & lightstrips went unreachable. So annoying. Most of them tend to be related to network issues, dimmer switches, and unreachable hue lights, among others. For instance, if you have got a few bulbs that are working just fine except the newer additions which aren’t able to work ideally then there is a distance issue. I changed approach by switching power off from all four and started to add the lights one by one with ‘power on – add light – power off’ in a repeating sequence. The Hue API allows you to group lights. Do they do that if you use the app or a Hue switch? Tried everything, even the Touchlink solution…nothing. 4. Rebooted hub, changed channel, all lights are on with power. If it says they are unreachable then look at the fixes above to resolve this. Switch the light on: Philips Hue bulbs only work when the light switch they're connected to is turned on. Help – I bought a new V2 bridge one after getting an email saying I need to upgrade … Have the square one already. The latest version has extensive support for the Philips Hue outdoor motion sensor! How can it be fix??? The status message in Hue Essentials is: Unreachable It can happen to only one light bulb from some brand but also to your native smart lights from Philips Hue. Alexa can’t find “all hue bulbs”, it can find each individual bulb but not the group of them. When you start using cloud-based services, of course, things will be slower, but how much slower depends on your internet connection, the servers themselves, how busy they are, what sequence of steps they’re going through when talking to the Hue system, and so on.