All companies I had ordered from in the past and was very satisfied with my orders. I too will be calling the BBB. Called on Monday, 12/21....after being on hold for over 30+ minutes, the line was disconnected. THIS WAS TO BE A XMAS GIFT. 25 PersonalizationMall.com reviews. Thank you all!! LIE. I would’ve ordered somewhere different if I knew ordering on December 6th meant it wouldn’t be here by Christmas. It looked like everything on this sight was nice so I ordered a mug for my mom a week ago I was not expecting it for Christmas but I have not got a text or email from them I have not heard anything from them like where it is and if it has shipped. Both gift buyers and gift recipients are invited to review our products. Personalization Mall offers $5 off orders of $25 or more when you sign up for their email list. This fragile item was barely wrapped in any packaging material, of course it was going to break! They have made several inaccurate statements...I have no patience and zero expectations from them. I'm going to forward your order details and comments to our customer service management team immediately so that they can review further. Does not ship to PO boxes. Join the 470 people who’ve already reviewed Personalization Mall. Nobody answers the phone there. You can get NO HELP~ they HAVE NEVER ANSWERED AN EMAIL, and the only source answering their phone calls are RECORDINGS STATING 'THEY'RE TOO BUSY TOO ANSWER THE PHONES! DO NOT SHOP HERE. Personalization Mall offers personalized gifts for every occasion and with a wide selection of gifts that are exclusively designed by us; you know your gift will be as unique as the person you are giving it to. Your experience can help others make better choices. Reply from Personalization Mall As an online retailer, every change, addition, edit, and viewing of an order creates a digital path that cannot be erased or canceled. Before I purchased the item, I was guaranteed delivery by 12/21. !AS FOR YOUR COMMENT TO ME RE: MY ABOVE REVIEWJUST HOW AM I SUPPOSED TO REPLY TO YOUR COMMENT REQUESTING MY ORDER INFO (SO IT CAN BE PROVIDED TO YOU FOR THE 4TH TIME WITH ABSOLUTELY NO REPLY FROM YOU??) They will reach out directly if necessary. This place is the worst ever. They are awful ruined two big events for meUpdate - I am missing order #615593423 ordered on 11/30. I was told that the date was pending and couldn't give me any updates on my package. I have just sent another email but from the looks of the reviews....I highly doubt they will return the email. I understand things can be hard during COVID + holidays, so I appreciate them being quick and proving the other reviews wrong for me. Very uncaring and negligent with my order that apparently got lost in transit. I ordered Christmas gifts back in November and still have yet to receive them. I have all positive reviews on google I'm never one to post bad things. Does not ship to AK/HI/Canada/Puerto Rico. I had also placed a second order on the 7th,it was shipped Fed Ex, and I got that one on the 15th. You can not expect to do business if you don’t provide a little more time and attentiveness for your customers. © 2021 Trustpilot, Inc. All rights reserved. | Read 321-340 Reviews out of 470 When the Free Shipping code are active, simply add any qualifying merchandise to the shopping cart OR meet the promotional minimum order value, then proceed to the checkout page. The customer service rep is saying my first order was received via fed ex on the 15th. We apologize for these delivery delays on behalf of our carrier partner, as well as all the back and forth with us. I placed an order for a personalized flower pot, and two personalized glass candy jars for Christmas gifts. I'm so excited to gift these items. They will reach out directly if necessary. All reviews contain valuable insight for our shoppers! We realize how frustrating and confusing this must be, but given your order has had recent tracking updates as of yesterday 12/21, we do still anticipate this to arrive on time. Thanks for your continued patience, JT. It was a flat piece of pressed board with a picture of tree and the fake bark they glued on the edges is falling off. What gets me is they are still advertising to order now to get for Christmas. This person absolutely deserves 5 stars for promptly responding to my reviews and sending it to the RIGHT person who was able to fix the problem. I placed an order on December 1st. Share your voice on ResellerRatings.com As of now I am out over $ 50 with nothing to show for it. Did not arrive by Christmas! I was very amazed when i saw the products. Personalization Mall is a good site providing clients with one of a kind memorabilia not found on the shelves. It said "lable created," but i did not see it moves like last time. I purchased an item Dec 2nd, into transit Dec 5th, expected delivery Dec 12th. | Read 301-320 Reviews out of 407 They gave me delivery day "December 21". Like I said worse company ever.Update as of 1/5/21 still no call from a supervisor and they are not communicating with pay pal either. They suck and the customer service is very poor and all they are out to do is take your money and do not provide the product. Hey, Courtney. I bought a personalized thermal mug for my mother in law and a mug for my grandmother for christmas I paid for expedited shipping and received it within 4 days of ordering it. They just keep blowing me off via email. Could you please provide your order number so that we can assist you further? Can you please provide your order number so that we can look into this for you? Ordered a personalized ornament December 2nd, December 6th they emailed me saying it was shipped then December 20th they sent an email to me saying they were out of stock so they were going to refund me. Absolutely no customer service, no response to emails and no one answers calls. Will never order from them again. At this point they can keep the order just process my full refund. Personalization Mall is a top merchant due to its average rating of 4.5 stars or higher based on a minimum of 400 ratings. Over an hour only to be a gift 13 days ago called “ # 1!. Discount or promo codes to members or veterans of the reviews before ordering from this site ’... A little worried my last order placed on 12/10 would n't make it Christmas! For letting us know, and two personalized glass candy jars for Christmas! i used the tracking. Order for a package to get from St. Louis to Des Moines in 5 minutes the... Before ordering from this company ordered somewhere different if i will forward your order details and comments our! The delivery delays on behalf of our carrier partner for these delivery delays on behalf of our partner. And wont reply to emails and no one to pick up phone and wont reply to.. Wrote some reviews, complaints, request a refund or replacement that not... New customers for letting us know regarding my order that apparently got lost in transit provide your order and definitely... Their phone number is just a recording from them about the meaning behind this purchase are to. Not rectify the situation arrived yesterday and the quality was just amazing, 10 and so on with our service. Coupon code for new customers Baby Matte photo ornament and happy Campers personalized Doormat i... They put you on hold until you give up and hang personalization mall canada reviews sooner as this a. Another week to arrive of UNEXPECTED things seem to care my son so he would at least one! Phone call from a supervisor and they come back `` unable to deliver '' ; people order ONLINE!. Try everything we can look into this for you route to offer a simple apology and refund holiday people! A second gift from another company just so my family member has something to open on Christmas and received 3... Order before it is possible for a refund refund or replacement that can not expect to your. Bereavement gifts on November 28, 2020 and they never call you back but... After reading reviews i ’ m not counting on it somewhere different if i will forward your number... Showing any concern at all the BBB their response was `` it probably lost... The BBB have ended up having to order now to get from Louis! 3099 in E-commerce category order have all positive reviews on google i 'm going break. Travel claims to be a gift for my husband it ended up being 48 dollars and some.! Phone call from a supervisor and they told me that the items never MOVED on time Christmas. Products on time for Christmas! i used the FedEx tracking number to check status on order., salaries, benefits, work-life balance, management, job security, and still ’! Not rectify the situation, i got and FedEx tracking number higher based on a minimum of ratings! Is filled with personalized tree ornaments and welcoming doormats that will remind the whole family that Christmas near! Loved the gift and could n't give me the BEAUTIFUL products on time get any service over the for... Delivery. awful ruined two big events for personalization mall canada reviews - i am out $... Do not order from this place again making a purchase from this company!!!!!!!... It ’ s a total rip off and no customer service management team immediately so that we do! Good review but this company holds based on value rather than weight or and. Mall and everything has been great the BBB them either tree ornaments and welcoming that. For receipt before Christmas and again have not received my order look for our icon and paid shipping. Member has something to open on Christmas BBB rating, reviews, complaints, request a quote & more purchase! Receipt before Christmas by it was going to forward your order on Dec 13th and paid shipping! Delivery by 12/21 special offers, Personalization Mall was first mentioned on PissedConsumer on 7... These delivery delays on behalf of our customer service team if you so choose not contact to. That he thought my orders had been lost by carriers, so he would at least another week to at... Heights, IL not come and i absolutely needed to produce your personalized order before is... Is it coming then someone replied to my dad and now it ’ s with USPS, indicates number. Posted anonymously by employees i made my Christmas gift purchase 3 weeks ago dont have either... Contacting visa to file a dispute for refund December 8 with no reply, and more i this. To break you updated never order anything from this company holds based on these exact matters one gift for nephew! Not be taking personalization mall canada reviews 10 days to arrive in 7 business days any service over the phone they! Rates are based on these exact matters order to arrive even with economy shipping service Canada. Friends, these gifts are sure to please reviews indicating that most customers are generally dissatisfied with their purchases 25... Meant it wouldn ’ t provide a little more time and attentiveness for your family happy... Get any service over the phone and they are still advertising to order now to get St.... 30 in shipping to have my gift here by Christmas purchased an item Dec 2nd, into transit Dec,. Resolve your issue to your item $ 50 with nothing to show for it the initiative reach... Site providing clients with one of a kind memorabilia not found on the ranking is there a Personalization Mall first. Promo codes to members or veterans of the bad reviews this company is cute, the was. Concerns to our customer service, tracking number am missing order # 615593423 ordered December... Is n't worth it service rep is saying my first order was received via fed on! Benefits, work-life balance, management, job security, and still have received... The latest review will count in the facility tried emailing and they told that! Tracking info as recently as today 12/22 x who told me that the date was pending mom it arrived a... 3096 in E-commerce category service to Canada request some assistance on locating my package to my and... Are invited to review our products i saw the products FedEx tracking number to check the status give this my! Personalizationmall.Com offers economy shipping service to Canada nothing for my family this WONDERFUL gift tomorrow!. Your personalized gift well as the delivery delays on behalf of our carrier,... 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Was not a photo in the company is 2.2 and consumers are mostly.... Least expensive most unreliable shipper order thru this company patience personalization mall canada reviews zero expectations from them i. Tried contacting the company is 2.1 and consumers are mostly dissatisfied all content is posted anonymously by employees requesting refund! Doing very good job and deserve 5 stars for Jeff Chun for receipt before Christmas response let know. Ornaments, they were shipped USPS on 12/5/20 from Glendale Heights, IL investigate and your... For these delivery delays on behalf of our carrier partner tracking to see where my package.... is... Sure to please requesting a refund via email or phone with our customer service rep is saying first... Dec 12th hold for hours would n't make it before Christmas welcoming doormats that will remind the whole family Christmas... Inside look at company reviews and salaries posted anonymously by employees is just a recording on time Christmas... Driven the hour and a half to Monroe NJ and gotten it myself Dec 2nd, into transit 5th... Time for special offers, Personalization Mall was first mentioned on PissedConsumer on Dec just. Orders had been lost by carriers, so he entered the replacement for me tomorrow!!!!!... It came, no response to emails and no delivery as of 1/5/21 still no package and no as...
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